For Customer Care and Support:

Report all service impacting issues to our Network Operations Center (NOC) by email at NOC@pdswds.net or by phone at 800-672-0181.

Please have your account and circuit ID ready when you call.

Direct Support Access

Billing Dispute/Credit Request
Manhole Access Request Form
Splice Request Form

For all other customer service questions, please call 844-509-0775. For any customer care issues in need of resolution, you will need to provide your account number, fiber record information and contact information.